Terms & Conditions

Terms & Conditions for Supply, Fabrication, and Installation of Metal Gates & Railings

Last updated 25 October 2025

These Terms & Conditions govern all contracts entered into by The South London Gate Company Ltd (Company No. 16646010), of 24 Scotts Road, Bromley, Kent BR1 3QD (‘the Contractor’, ‘We’, ‘Us’) and any person or company (‘the Customer’, ‘You’) who engages us for the supply, fabrication, delivery, and installation of metal gates, railings, and associated works

We operate the website http://www.thesouthlondongatecompany.co.uk, please direct any queries about these T’s & C’s or complaints / comments to us at info@thesouthlondongatecompany.co.uk or by post at: 24 Scotts Road, Bromley, Kent BR1 3QD.

We offer tailored gate / railings solutions to meet specific needs / styles you may have.  We deliver exceptional results using high quality materials that will elevate the look and enhance the security of your home. 

These legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and The South London Gate Company, concerning your access to and use of the service.  You agree that by assessing the services, you have read, understood and agreed to be bound by all of these legal term.  If you do not agree then you may not use this site or place an order with us.

We reserve the right to make changes or modifications to these legal terms from time to time. 

1. Definitions

In these Terms & Conditions:
– “Goods” means the fabricated metal gates, railings, associated hardware, fixings, and materials supplied.
– “Works” means the fabrication, delivery, installation, and finishing as agreed.
– “Site” means the location where the Works are to be carried out.
– “Specification” means the drawings, designs, dimensions, materials, finishes agreed between the parties.

2. Quotation & Acceptance

Our quotation is valid for 30 days from the date issued, unless withdrawn or amended in writing. A quotation becomes a binding Contract once You accept in writing, or pay any required deposit, or we start fabrication/works. Any changes made by You after acceptance (to design, materials, specification, or site conditions) must be agreed in writing and will incur a cancellation fee.  Changes to an order will not be possible once a date has been confirmed for installation, as manufacture will have begun.  This puts your order outside of The Consumer Contracts Regulations 2013

50% deposit will be taken once the quotation has been accepted.  The remaining balance will be due upon installation.  If payment is not received we reserve the right to remove products supplied at our discretion and a credit control company will be involved.

We accept bank transfer as our main method of payment.

Once a quotation has been accepted, you are allowing us to use your personal details (email, contact number, delivery address) for the purpose of delivery of the products.

Any changes to an order need to be made before manufacture has begun as all our items are bespoke.

Orders are currently on a 6 – 8 week lead time.

Invoices will be emailed to you, please check all details are correct and let us know of any issues asap.

Unfortunately due to our bespoke design service we are unable to offer a refund if you change your mind.

3. Site Access, Permissions & Customer’s Responsibilities

You shall provide us full access to the Site, suitable working space, power supply, water, security, and any necessary permissions (e.g. planning permission, consents) before the Works start. The ground or foundation must be prepared / levelled / appropriate (as per the Specification). If unforeseeable ground issues occur, You may need to pay for extra works. You must ensure safety and remove obstacles, overhanging vegetation, etc., and ensure the Site is free of hazards.

4. Delivery, Installation & Schedule

We will deliver & install on dates agreed in the Specification / order. Dates are estimates; time is not strictly of the essence unless otherwise agreed. If delayed due to Your failure to provide access, permissions, or information, or due to weather, supply problems beyond our control, then the schedule will be adjusted. We may use sub‑contractors; we remain responsible for their work.

The South London Gate Company are not responsible for any property or ownership disputes as a result of works carried out in the confines of the customers property.

The South London Gate Company are not responsible for obtaining any planning permission or building control approvals for any work carried out at your home.

The South London Gate Company’s installation team will do their best to leave the driveway as neat as possible.

Installation will involve welding, we cannot accept any liability if any unintentional damages occur.  It will be the responsibility of the customer for the strength of existing pillars / posts at the property.  Unfortunately despite the team’s experience, minor cracks do appear in brickwork but we try to avoid this as best we can.

Any exposed concrete that may have been used during installation will need to be fully dried and treated as soon as possible after gates / railings have been installed.  This is the responsibility of the property owner and not covered in our quotation.

5. Price, Payment & Deposit

The price is as quoted, including labour, materials, delivery, and installation, unless changes are made (see clause 2). A deposit of 50% is required within 7 days of invoice and before start of fabrication. The remaining balance is due immediately upon completion of installation. Late payments may incur interest at 4% above the Bank of England base rate after 14 days.

6. Ownership & Risk

Risk (damage, loss) passes to You at the moment of delivery to the Site, or when we start installation, whichever is earlier. Ownership / title in the Goods remains with us until payment in full (including any related costs) is received. Until then, You must store Goods safely, not damage them, insure them, etc.

7. Quality, Warranty & Defects

Our metalwork has a powder coat finish as standard.

Powder coating has a long lifespan, however, to maintain the durability, we recommend the metal work is cleaned with warm soapy water twice a year to prevent any build up of dirt / dust.

We warrant:
– 24 months guarantee on welding and workmanship for iron gates;
– 24 months installation guarantee on iron gates;
– 10 year guarantee on powder coating finish (subject to fair wear and tear, and proper maintenance).

– 24 months automation guarantee if the kit is purchased and installed by us.  We cannot offer guarantee on third party products we are asked to install.

If You discover defects, You must notify us in writing within a reasonable time. We will repair or replace, at our discretion, subject to inspection and Your allowing us access. Warranty does not cover misuse, neglect, alteration by others, neglect of maintenance, or damage from external causes (weather, vandalism, etc.).

8. Variations

Any variation to the Specification or Works must be in writing and signed by both parties. We may charge extra and adjust time accordingly.

9. Cancellation & Termination

If You cancel before fabrication begins, the deposit may be forfeited to cover our costs. If either party breaches a material term and does not remedy it within 14 days of written notice, the other may terminate.

10. Limitation of Liability

We shall not be liable for indirect losses (e.g. loss of profits, loss of business). Our total liability under this Contract shall not exceed the total price paid by You. We are not liable for delays or failure to perform due to events beyond our control (Force Majeure: weather, supplier failure, regulatory delays, etc.).

11. Insurance

We will hold and maintain appropriate insurance for the Works (public liability, employer’s liability if applicable). You are responsible for insurance of the Site premises until our Works are complete and handed over.

12. Compliance & Permits

We will comply with all relevant UK laws, building regulations, and health & safety standards. You are responsible for obtaining any required consents, permissions, planning permission. Any costs arising from non‑compliance will be borne by You unless caused by our negligence.

13. Dispute Resolution & Governing Law

This Contract is governed by the laws of England & Wales. Any dispute shall first be attempted to resolve via negotiation / mediation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of England & Wales.

14. Miscellaneous

Neither party may assign or subcontract their obligations under this Contract without written consent (except subcontractors for installation, wherein Contractor may use them). Any notices must be in writing (email included if agreed) to addresses specified. If any part of these T&Cs is invalid / unenforceable, the rest shall remain in effect.

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