Terms & Conditions

TERMS AND CONDITIONS

Last updated 9 June 2025

We are The South London Gate Company a sole trader registered in the United Kingdom at 24 Scotts Road, Bromley, Kent BR1 3QD.

We operate the website http://www.thesouthlondongatecompany.co.uk, please direct any queries about these T’s & C’s or complaints / comments to us at info@thesouthlondongatecompany.co.uk or by post at: 24 Scotts Road, Bromley, Kent BR1 3QD.

We offer tailored gate / railings solutions to meet specific needs / styles you may have.  We deliver exceptional results using high quality materials that will elevate the look and enhance the security of your home.  

These legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and The South London Gate Company, concerning your access to and use of the service.  You agree that by assessing the services, you have read, understood and agreed to be bound by all of these legal term.  If you do not agree then you may not use this site or place an order with us.

We reserve the right to make changes or modifications to these legal terms from time to time.  We will alert you about any changes by updating the ‘Last updated’ date of these legal terms.

USE OF THIS WEBSITE

The South London Gate Company owns all intellectual property rights in relation to this website and its contents.  Any use of the website and its contents without permission is prohibited.  All applications for permission to reproduce any part of this website should be addressed to: info@thesouthlondongatecompany.co.uk

This website is governed by copyright and trademark laws of England and Wales.  Any breach of these rights will constitute a material breach of our legal terms and your right to use our services and will be terminated.

PURCHASES

We operate within the London A-Z and surrounding areas of Kent and Surrey.  

Once a site survey has been completed and a quotation accepted, there will be a charge incurred due to cancellation of an order of 50%.  Changes to an order will not be possible once a date has been confirmed for installation, as manufacture will have begun.  This puts your order outside of The Consumer Contracts Regulations 2013.

50% deposit will be taken once the quotation has been accepted.  The remaining balance will be due upon installation.  If payment is not received we reserve the right to remove products supplied at our discretion and a credit control company will be involved.

We accept all major credit / debit cards / cash.

Once a quotation has been accepted, you are allowing us to use your personal details (email, contact number, delivery address) for the purpose of delivery of the products.

Any changes to an order need to be made before manufacture has begun as all our items are bespoke.

Orders are currently on a 6 – 8 week lead time.

Invoices will be emailed to you, please check all details are correct and let us know of any issues asap.

Unfortunately due to our bespoke design service we are unable to offer a refund if you change your mind.

QUALITY

Our metal gates are galvanised as standard and have a powder coat finish, but to avoid any rust forming we advise an additional paint is applied as soon as they are fitted.  Rust can be caused by: knocks or scratches, water sitting on the gates, chipping to the paint or around points that are welded where air may have got in.  This is the responsibility of the customer to sand the areas down and apply fresh paint.

We use one coat of zinc oxide followed by one coat of satin black powder coat but we can offer any RAL colour. 

Powder coating has a long lifespan, however, to maintain the durability, we recommend the metal work is cleaned with warm soapy water twice a year to prevent any build up of dirt / dust.

INSTALLATION

The South London Gate Company are not responsible for any property or ownership disputes as a result of works carried out in the confines of the customers property.

The South London Gate Company are not responsible for obtaining any planning permission or building control approvals for any work carried out at your home.

The South London Gate Company’s installation team will do their best to leave the driveway as neat as possible.

Installation will involve welding, we cannot accept any liability if any unintentional damages occur.  It will be the responsibility of the customer for the strength of existing pillars / posts at the property.  Unfortunately despite the team’s experience, minor cracks do appear in brickwork but we try to avoid this as best we can.

Any exposed concrete that may have been used during installation will need to be fully dried and treated as soon as possible after gates / railings have been installed.  This is the responsibility of the property owner and not covered in our quotation.

PRIVACY

Our privacy policy can be found here: Privacy policy